Contact HRS support

Send a request about any HRS product, follow the conversation, and know what to expect.

The Contact center (Help → Contact, or Contact support in the footer) is one place to reach HRS about any of our products: Triage, the Core platform, training, phishing simulations, or your account.

The contact center: new request form and your recent requests

Send a request

Pick the Product and What do you need?.
Write a one-line Subject and the Details: what you expected, what happened instead, and any case numbers or links. Do not paste passwords or whole phishing emails; a case number is enough.
Choose a Priority. Urgent is for an outage or an active incident.
Press Send request.

You get an email with a reference like HRS-7K4Q-92TF. Replies arrive by email and under Your requests, where you can answer back. Replying to a resolved request reopens it.

Before you write

Many answers are in Resources. Pages' Help for this page links go straight to the right guide.
If something looks down, check System status first.

Security issues

Choose Report a security issue; it is always handled first. To report a vulnerability in HRS itself, email security@humanriskshield.com.